WHAT IS A DIGITAL ASSISTANT?
There are a number of terms that refer to digital agents that can perform tasks or services for an individual, and they are almost interchangeable. They differ mainly based on how we interact with the technology, the app, or a combination of both.
Here are some basic definitions, similarities, and differences:
Intelligent Personal Assistant: This is software that can assist people with basic tasks, usually using natural language. Intelligent personal assistants can go online and search for an answer to a user’s question. Either text or voice can trigger an action.
Smart Assistant: This term usually refers to the types of physical items that can provide various services by using smart speakers that listen for a wake word to become active and perform certain tasks. Amazon’s Echo, Google’s Home, and Apple’s HomePod are types of smart assistants.
Virtual Digital Assistants: These are automated software applications or platforms that assist the user by understanding natural language in either written or spoken form.
Chatbot: Text is the main way to get assistance from a chatbot. Chatbots can simulate a conversation with a human user. Many companies use them in the customer service sector to answer basic questions and connect with a live person if necessary.
Voice Assistant: The key here is voice. A voice assistant is a digital assistant that uses voice recognition, speech synthesis, and natural language processing (NLP) to provide a service through a particular application.
Imagine all the ways you can now communicate with your customers. You are no longer constrained by the cost of staffing.
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